FAQs

Is assembly required?
We now ship all light fully assembled w/ gold metal fasteners. The only lights that require assembly are the 2ft wood lights. If you prefer "assembled yourself" please indicate that when ordering and we can try to accommodate your request.

When do you ship?
Due to the unique nature of our operation, and that our lights are packed and assembled in small batches, we ship every 4-6 weeks. We update the website with an estimate so take a look before ordering....

How far do the shadows project? how close to the wall does the light need to be?
There are a few factors at play but in general, up to 8ft (2.75m) will be great. If the room is dark and the walls are white, then that can be increased. The further away from the wall, the bigger and softer the shadows. When closer to a wall, the shadows will be smaller and better. The larger lights project better shadows, because the light source is further away from the lantern.

I broke or lost some parts. Can i order a new base or new pins or extra bulbs?
Yes. order items here: https://cozo.co/products/replacements

What bulb shipped with my pendant light? it burnt out? there are too many options...
https://cozo.co/collections/lighting/products/replacements?variant=31007193170016

How Big are the lights? See image below

What bulbs do i receive?
All table lights ship with custom base w/ integrated 2w led. The 6ft switch has a built in dimmer. This base is USB powered (so can become portable with any battery-pack) and we ship with a wall-plug. We have designed it to have memory so it works with any smart-plug and always remembers it brightness.

All pendant lights ship with a unique 20w xenon G8 2pin bulb w/ adapter to create warm 360 degree shadows - this bulb is dimmable.

HOW DO I REMOVE A PANEL TO CHANGE THE BULB?

Do you offer return or refunds?
We do not offer returns, exchanges, or refunds as everything is limited edition artwork and made to order.

Will I receive an email and tracking number when my item ships?
YES! you will receive an email when your item ships. The tracking number will be active very shortly after that. ALL US order will arrive within 5 days. and most CA orders in 2 days.

I cannot wait for the shipment. Can I cancel my order?
If you were not aware of our unique shipping method, or the item will not arrive in time for an event/date, please let us know and if not yet shipped we can refund/cancel your order.

What if i order lighting and jewelry/clothing together? When will it ship?
For US orders we will ship jewelry and clothing in advance of any lighting orders (within 1 week). For international orders we will hold your jewelry order and ship it with your light. If you need the jewelry order first and are not in the US, please place 2 separate orders.

Do you ship internationally?
YES! Shipping cost will be reflected when you check out.

Do you do custom designs or commissions?
Not right now. Thank you

What are the materials?
Our Table and Pendant lights are now being made in an electro-plated steel in a gold finish, akin to jewelry. Unless specified on the product page, all of our lights are now made in metal. White lights are painted steel.

The large 2ft Lights are made in a lightweight plywood and painted gold.

Can I use the lights outside?
We recommend indoor usage only. Metal lights can be used outside but only under coverage as our fixtures are rated for indoor use.

I live outside the US. Will the lights work with my voltage?
YES - we have done a lot of work to ship with plug adapters for your region and also bulbs that use your voltage.

What thread type does the bulbs use?
Pendant lights use e26/e27 threaded bulbs, which is the worldwide standard.

T-Shirt Sizing Runs Small! If you're between sizes, order up. Please see this size guide for more info

Do you refund or returns on the clothing?
Since everything is made to order, we do not refund orders or do exchanges for size issues or buyer’s remorse.

Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

What if there is something wrong?
Any claims for misprinted/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Can I use any bulb in the lights?
You can easily change the bulb but keep the wattage below 50w

Can the pendant (hanging) lights work with a hard-wired fixture?
Our cord plugs directly into the wall but can be cut and trimmed to connect to a ceiling fixture by an electrician. If you already have a cord w/ a bulb hanging the light can be attached to it easily. For example: 

https://www.amazon.com/dp/B07NHBXRSF

https://www.amazon.com/dp/B01J4KBKCI